Section: Management consultancy Vacancy 1459

Post:Client Relations Specialist

Salary contractual

Requirements and conditions

Age:

Has no value

Gender

Has no value

Education:

Work schedule:

Has no value

Work place:

London

The announcement text:

A rapidly growing young company providing highly reliable cost effective back-office legal support services to law firms has an opening for a Client Relations Specialist in the New York City area.

Our company believes in a novel way of helping our clients improve quality and timeliness of their legal processes, at a cost below what they can do internally. Our clients are able to expand their capacity significantly by leveraging our services. With a rapidly growing client list, we are on the move and poised for continued aggressive growth over the next 3-5 years.

As Client Relations Specialist, you will have the opportunity to contribute as an active member of our team, working directly with the founding management team of this rapidly growing company. If you are looking for a ground floor opportunity with a company that has a proven solution, we should talk. We are committed to excellence and the huge rewards that success will bring, while having a great time in the process.

Why Us?

• Young, entrepreneurial company with tremendous potential. If you’re good, you won’t need to wait years to be promoted.

• Roll up your sleeves working environment. We’re small, so we tend to collaborate on important decisions affecting our future. This means that you’ll be involved in things that are not officially in your “job description” – business development, sales and marketing, etc.

• Competitive rewards – we all do well when the company does well

• Ability to innovate. Our entrepreneurial environment welcomes creativity and innovation.

Responsibilities

The Client Relations Specialist is the primary contact for our clients. This person is polished, driven, establishes credibility quickly, and becomes a trusted advisor.

Specific responsibilities include driving the client on-boarding process, ensuring client satisfaction, facilitating process improvement initiatives to help our existing clients achieve their goals, and uncovering growth opportunities within the client base. This involves working with clients to define and document technology and process protocols, working with our remote delivery team on implementation, and to secure the clients’ integration of our services into their daily routines. The candidate must be an excellent communicator with the ability to remotely collaborate with delivery personnel operating in different time zones and drive objectives in ambiguous situations.

Requirements

General

• Self starter with relentless focus on objectives and achieving measurable results

• Excellent verbal and written communication skills, strong phone skills and presence

• Strong interpersonal skills: develop trusting relationships, empathetic, build confidence

Client on-boarding

• Detail oriented: emphasis on defining and documenting internal and external processes

• Organizational skills, establish priorities and drive results in ambiguous situations

• Strong project management skills balancing multiple work threads

• Willingness to facilitate projects during late evening or early morning hours to accommodate different time zones

• Ability to garner support and commitment for projects from internal and external resources

• Ability to quickly learn and understand usage of new technology: ability to troubleshooting technology process issues and light tech set up

Ongoing Account Management

• Client Advocate: Understand clients’ business environment and maintain active engagement to advance their operational excellence objectives

• Familiarity with change management concepts, ability to influence without authority

Account Development

• Develop and drive account development strategies and growth plans

• Identify and document opportunities for process improvement and to solve problems

• Secure client commitment and implement new business processes

Other

• Proficient with Word, PowerPoint, Excel and Outlook

• Travel throughout NYC area

• Should have no restrictions on short term overseas assignments

• Consulting and/or Legal/Paralegal experience a plus but not required

• Bachelor’s degree required - recent graduates encouraged to apply

Compensation: Competitive salary & performance bonus

Principals only. Recruiters, please don`t contact this job poster.

Please, no phone calls about this job!

Please do not contact job poster about other services, products or commercial interests.

Contact information

Employer:

Славутич, Carlsberg Group

Email:

Gene@BarcelGroup.com

Phone:

(044) 494 1614

Publication date: 2009-12-12 20:07:57

Vacancies
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Section: Management consultancy Vacancy 1459

Vacancies in Kingston

Resumein Kingston

Section: Management consultancy Vacancy 1459

Vacancies
in Kingston

Resume
in Kingston